Privacy Policy
Protecting Your Privacy at Neuro Heart and Vascular Clinic
At Neuro Heart and Vascular Clinic, we are committed to safeguarding your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website at neuroheart.org, interact with our services, or visit our clinic at 2727 Ashbury Road, Suite 102, Knoxville, TN 37914. By using our website or services, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at 865-444-6161 or email us at [email protected].
Information We Collect
We collect various types of information to provide and improve our healthcare services, ensure compliance with legal requirements, and enhance your experience on our website. The types of information we may collect include:
- Personal Information: When you schedule an appointment, contact us, or register for services, we may collect your name, email address, phone number, mailing address, and date of birth.
- Protected Health Information (PHI): As a healthcare provider, we collect health-related information such as your medical history, diagnoses, treatment plans, and insurance details to provide medical care. This information is protected under HIPAA.
- Website Usage Data: We may collect non-personal information through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and time spent on our site.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Healthcare Services: To schedule appointments, manage your medical records, provide treatments, and coordinate care with other healthcare providers.
- Communication: To respond to your inquiries, send appointment reminders, and provide updates about our services via email, phone, or text messages (with your consent where required).
- Website Improvement: To analyze website usage, improve our site’s functionality, and enhance user experience through cookies and analytics tools.
- Billing and Insurance: To process payments, submit insurance claims, and manage financial transactions related to your care.
- Legal Compliance: To comply with applicable laws, such as HIPAA, and to respond to legal requests, such as subpoenas or court orders.
- Marketing and Outreach: To send promotional materials, newsletters, or event invitations, with an option to opt out at any time.
How We Share Your Information
We do not sell, rent, or share your personal or health information with third parties for marketing purposes. However, we may share your information in the following circumstances:
- With Healthcare Providers: We may share your PHI with other healthcare providers, labs, or specialists involved in your care, such as for referrals or treatment coordination, in compliance with HIPAA.
- With Business Associates: We work with trusted third-party vendors (e.g., payment processors, electronic health record systems) who are contractually obligated to protect your information and comply with HIPAA.
- For Legal Reasons: We may disclose your information to comply with legal obligations, protect our rights, or ensure the safety of our patients, staff, or the public.
- With Your Consent: We may share your information with family members, caregivers, or others if you provide explicit consent.
How We Protect Your Information
We take the security of your personal and health information seriously and implement reasonable measures to protect it, including:
- HIPAA Compliance: We adhere to HIPAA regulations to safeguard your PHI, using secure systems for storing and transmitting health information.
- Encryption: We use encryption technologies to protect sensitive data, such as payment information, during transmission.
- Access Controls: Only authorized personnel have access to your PHI, and they are trained on privacy and security protocols.
- Website Security: Our website uses secure protocols (e.g., HTTPS) and firewalls to protect against unauthorized access.
While we strive to protect your information, no system can be 100% secure. If a data breach occurs, we will notify affected individuals as required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies help us understand how you use our site, personalize content, and improve functionality. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our site.
Your Rights Regarding Your Information
As a patient of Neuro Heart and Vascular Clinic, you have certain rights regarding your information, including:
- Access and Copies: You may request access to or copies of your medical records, subject to HIPAA guidelines.
- Amendments: You may request corrections to your PHI if you believe it is inaccurate.
- Disclosure Accounting: You may request a list of disclosures we have made of your PHI.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.
To exercise these rights, please contact us at 865-444-6161 or [email protected]. We may require verification of your identity before processing your request.
Third-Party Links
Our website may contain links to third-party sites, such as insurance providers or health resources. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing your information.
Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Last Updated: May 5, 2025
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to us:
Phone: 865-444-6161
Email: [email protected]
Address: Neuro Heart and Vascular Clinic, 2727 Ashbury Road, Suite 102, Knoxville, TN 37914
We are here to address your concerns and ensure your privacy is protected.