Terms and Conditions
Welcome to Neuro Heart and Vascular Clinic
These Terms and Conditions (“Terms”) govern your use of the Neuro Heart and Vascular Clinic website at neuroheart.org (“website”) and the medical services provided at our clinic located at 2727 Ashbury Road, Suite 102, Knoxville, TN 37914. By accessing our website, scheduling an appointment, or receiving medical services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services. If you have any questions, please contact us at 865-444-6161 or email us at [email protected].
1. Use of Our Website
Eligibility
You must be at least 18 years old to use our website or schedule medical services independently. If you are under 18, a parent or legal guardian must consent to your use of our services on your behalf.
Website Access
We grant you a limited, non-exclusive, revocable license to access and use our website for personal, non-commercial purposes, such as viewing information, scheduling appointments, or contacting us. You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms.
- Attempt to gain unauthorized access to our systems or interfere with the Website’s functionality.
- Copy, modify, or distribute any content from the Website without our prior written consent.
We reserve the right to suspend or terminate your access to the Website at our discretion if you violate these Terms.
Website Content
The information on our website, including descriptions of medical services (e.g., Botox for Migraines, Occipital Nerve Blocks), is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare provider for medical advice or treatment.
2. Medical Services
Nature of Services
Neuro Heart and Vascular Clinic provides medical services, including but not limited to cardiology, neurology, and pain management treatments, as described on our website. These services are provided by licensed healthcare professionals, such as Dr. Muhammad Masud, Dr. Yasir Akhtar, Celine Hamdan, NP, and Amy Greene, NP, in compliance with applicable laws and standards of care.
Appointment Scheduling
You may schedule appointments through our website, by phone at 865-444-6161, or in person. By scheduling an appointment, you agree to:
- Provide accurate and complete information, including your medical history and insurance details.
- Arrive on time for your appointment or notify us in advance if you need to reschedule.
- Adhere to our cancellation policy: Cancellations must be made at least 24 hours in advance, or you may be charged a cancellation fee.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, such as provider availability or emergencies.
Patient Responsibilities
As a patient, you are responsible for:
- Providing truthful and accurate information about your health and medical history.
- Following the treatment plans and recommendations provided by our healthcare providers.
- Making timely payments for services rendered, including copays, deductibles, or fees not covered by insurance.
3. Payment and Insurance
Fees for Services
You are responsible for all fees associated with the medical services you receive, as outlined during the appointment scheduling process or at the time of service. We accept various payment methods, including credit cards and insurance plans.
Insurance Billing
We will bill your insurance provider for covered services, but you are responsible for any copays, deductibles, or non-covered charges. It is your responsibility to verify your insurance coverage and ensure that Neuro Heart and Vascular Clinic is in-network with your provider. We are not liable for any disputes between you and your insurance provider.
Payment Disputes
If you have a billing dispute, please contact us at 865-444-6161 within 30 days of receiving your bill. We will work with you to resolve the issue promptly.
4. Limitation of Liability
Medical Services
While our healthcare providers strive to deliver the highest standard of care, medical outcomes cannot be guaranteed. Neuro Heart and Vascular Clinic, its providers, and staff will not be liable for any adverse outcomes, complications, or dissatisfaction resulting from medical treatments, except in cases of gross negligence or willful misconduct.
Website Use
Our website is provided “as is,” and we make no warranties regarding its accuracy, reliability, or availability. We are not liable for any damages arising from your use of the Website, including but not limited to errors in content, technical issues, or third-party links.
Third-Party Links
Our website may contain links to third-party sites (e.g., insurance providers). We are not responsible for the content, accuracy, or practices of these sites. Use them at your own risk.
5. Intellectual Property
All content on our website, including text, images, logos, and design, is the property of Neuro Heart and Vascular Clinic or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.
6. Privacy
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal and health information in compliance with laws like HIPAA. Please review the Privacy Policy for more details.
7. Termination
We may terminate or suspend your access to our website or services at any time if you violate these Terms or engage in behavior that disrupts our operations. Upon termination, your right to access the Website and receive services will cease, but your obligations (e.g., payment for services rendered) will remain.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website or services will be resolved through good-faith negotiation. If negotiation fails, disputes will be submitted to binding arbitration in Knoxville, TN, in accordance with the rules of the American Arbitration Association. You waive your right to participate in a class action lawsuit against Neuro Heart and Vascular Clinic.
9. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on this page with the “Last Updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
Last Updated: May 5, 2025
10. Contact Us
If you have questions about these Terms and Conditions, please reach out to us:
Phone: 865-444-6161
Email: [email protected]
Address: Neuro Heart and Vascular Clinic, 2727 Ashbury Road, Suite 102, Knoxville, TN 37914
We are committed to providing clear and accurate information to support your healthcare journey.